Custom Software Maintenance and Support
Custom software maintenance and support for businesses that rely on their software every day. Software is never finished. Dependencies age, security issues surface and your business changes. We keep your application secure, monitored and up to date, fix bugs as they appear, and keep building new features as your business changes.
Software maintenance is for businesses whose custom software has become part of how they operate: a customer portal, booking system, internal tool or app that would hurt if it went down. Frameworks, libraries and hosting platforms change constantly, and software that is left alone slowly becomes insecure and harder to change. We look after software we have built and, after a codebase review, software built by other developers who have moved on. Support covers monitoring, security patches, dependency upgrades, bug fixes and ongoing feature work, so the software keeps up with your business. It is the wrong fit if your site is a simple marketing website that rarely changes, where a lighter hosting and update arrangement makes more sense, or if you have an in-house team who can own the work themselves.
What We Deliver
Why Choose Us
Someone Watching It
Monitoring alerts us before your customers notice.
Security
Security patches applied on a regular schedule.
Reliability
Problems caught by monitoring early, before they turn into long outages.
Our Process
Monitor
Automated uptime and error monitoring that alerts us when something breaks.
Update
Regular updates to dependencies and infrastructure.
Optimise
Fixing slow pages and queries as usage grows.
Report
Regular reports on system status and work performed.
What we typically build
Common projects. Where we've built one, it links to the case study.
Post-launch support
The months after launch, when real users find edge cases, feedback comes in and the first round of improvements gets built.
Taking over inherited software
Software from a developer or agency who is no longer available, reviewed, documented and brought back under active maintenance.
Security and dependency upgrades
Keeping frameworks, libraries and servers on supported versions so security fixes keep arriving.
Ongoing feature development
A steady pipeline of improvements as your business changes, without starting a new project each time.
Industries We Serve
Each industry page covers the workflows, integrations and compliance rules we design around.
Mining
Mine sites and contractors work hours from the nearest town, often with no reception. We build offline-first field apps, safety and inspection tools and reporting dashboards that sync when a device gets back in range.
Finance
Brokers, advisers and lenders want clients to log in and see where things stand, but every screen carries ASIC and privacy obligations. We build client portals, document handling and workflow tools with the access controls and audit trails that work needs.
Manufacturing
In a lot of factories, the floor and the office still meet through a whiteboard and a spreadsheet. We build production dashboards, quality checklists and inventory tools, and connect them to the ERP or accounting system you already run.
Government
Councils and agencies have to make services work for everyone, including people using screen readers, and keep data onshore. We build accessible portals, case management tools and integrations for smaller public sector projects, designed around WCAG and the ISM controls.
Logistics
When a customer rings to ask where their delivery is, someone has to go and find out. We build driver apps, proof-of-delivery capture and customer tracking pages for transport and logistics businesses, connected to the TMS and carriers you already use.
Tech
We build and run our own SaaS product, Repify, with a web dashboard and a mobile app, so we have worked through the trade-off between shipping features and paying down tech debt. For tech companies and SaaS founders, we add development capacity, build integrations and APIs, and review architecture before it becomes a constraint.
Frequently asked questions
How much does software maintenance cost?
As a rule of thumb, budget 10-20% of the original development cost each year for maintenance and updates, plus hosting. Our custom software cost guide covers ongoing costs alongside the build.
Can you maintain software another developer built?
Usually, yes. We start with a codebase review so we both know what we are taking on, then document it and fix the urgent issues first. See tech consulting for what the review involves.
What does software support include?
Automated uptime and error monitoring, security patches, dependency and framework upgrades, hosting management, bug fixes, and an agreed amount of time for small improvements. Response times and priorities are set out in your support plan.
Do you monitor our software around the clock?
Automated monitoring checks your application continuously and alerts us when it goes down or starts throwing errors. Response times for those alerts are agreed in your support plan, so you know exactly what to expect.
Can we keep adding features after launch?
Yes. Most software improves most in the months after launch, once real users are on it. Larger features are scoped and quoted like any custom web application work, so you always know the price before we start.
Related Articles
How Much Does Custom Software Cost in Australia? 2026 Pricing Guide
What custom software development costs in Australia in 2026: price ranges by project size, what drives cost, hourly rates, onshore vs offshore, and how to budget.
DevelopmentHow Long Does Custom Software Development Take? A Realistic Timeline Guide
Realistic timelines for custom software development: how long each phase takes, how long an MVP takes, what causes delays, and how to plan around them.
Business StrategyHow to Choose a Software Development Company in Australia: The Complete Guide
A comprehensive guide to selecting the right software development partner in Australia. Learn evaluation criteria, questions to ask, red flags to watch for, and how to compare local vs offshore options.
Talk to Us About Your Project
Book a free discovery call. We'll tell you honestly whether custom software is the right fit.