Business Automation Services
Business automation services that take repetitive work off your team. We map how work moves through your business, then build business process automation that connects the software you already use, moves data between systems without retyping, and sends invoices, reports, reminders and follow-ups on its own. From small business automation to larger multi-system workflows, we only automate what is worth automating.
Business automation is for teams who spend hours each week on work a computer could do: copying jobs into an accounting system, chasing invoices, sending reminders, building the same report every Monday. We work with Australian small and mid-sized businesses, including trades, service companies, automotive and property businesses, whose processes are settled but whose software does not talk to itself. Sometimes the answer is a tool like Zapier or Make configured properly. Sometimes it is a custom integration or a small application because the logic is too specific, the volume is too high, or the subscription costs keep climbing. Automation is the wrong choice when the process itself is still changing or broken. Automating a bad process just produces mistakes faster, so in that case we will help you fix the process first, or tell you to wait.
What We Deliver
Why Choose Us
Fewer Errors
Data is entered once and moved between systems automatically, instead of being retyped by hand.
Lower Overhead
Admin hours go back into work that earns money or serves customers.
Faster Turnaround
Invoices, follow-ups and reports go out when they should, not when someone gets to them.
The tech we build on, and why
What each part of the stack does for your project.
Node.js
Scheduled jobs, webhooks and background workers that run your automations reliably, with logging so you can see what happened and when.
API integrations
Direct connections to the tools you already use, such as Xero, CRMs, job management platforms, email and SMS providers. We avoid screen scraping because it breaks whenever the other site changes.
No-code where it fits
If Zapier or Make covers a workflow cheaply and reliably, we will set it up that way and save the custom code for the parts that need it.
Our Process
Audit
Mapping your current workflows to find the repetitive, error-prone steps.
Strategy
Choosing what to automate, and whether an existing tool or a custom build fits best.
Implementation
Building and connecting the systems.
Training
Showing your team how the new workflows run and what to do when something needs a human.
What we typically build
Common projects. Where we've built one, it links to the case study.
Automated invoicing
Orders and completed jobs flow straight into Xero as invoices, removing a manual step between operations and accounts.
See TG Linen Portal case studyReview request automation
Customers are asked for a Google review automatically after a job or purchase, with follow-ups and opt-outs handled for you.
See Repify case studyLead follow-up and reminders
New enquiries get an instant response, quotes get followed up, and customers get booking reminders without anyone remembering to send them.
Automated reporting
Numbers pulled from your systems into a dashboard or emailed report on a schedule, instead of a spreadsheet rebuilt by hand.
Industries We Serve
Each industry page covers the workflows, integrations and compliance rules we design around.
Healthcare
Clinics and allied health practices run on a practice management system plus a pile of forms, phone calls and spreadsheets around it. We build patient portals, intake forms and integrations that cut that admin, designed around the Australian Privacy Principles from the start.
Professional Services
In a law firm, accounting practice or consultancy, every hour spent chasing documents or rekeying time sheets is an hour nobody bills. We build client portals, workflow automation and integrations with Xero and your practice software to take that admin off your team.
Mining
Mine sites and contractors work hours from the nearest town, often with no reception. We build offline-first field apps, safety and inspection tools and reporting dashboards that sync when a device gets back in range.
Education
Most RTOs and training providers already have an LMS. What hurts is the work around it: enrolments, AVETMISS reporting, and student data copied between systems. We build student portals, reporting automation and integrations to fix that, and full learning platforms when an off-the-shelf LMS doesn't fit.
Tourism
Every booking that comes through an OTA costs a commission. For tour operators, accommodation and venues, we build direct booking flows, guest apps and back-office tools, and connect them to the channel manager and payment provider you already use.
Manufacturing
In a lot of factories, the floor and the office still meet through a whiteboard and a spreadsheet. We build production dashboards, quality checklists and inventory tools, and connect them to the ERP or accounting system you already run.
Frequently asked questions
What can a small business automate?
Common wins are invoicing, quote follow-ups, appointment reminders, review requests, data entry between systems and recurring reports. Our list of small business automation ideas covers the ones that usually pay back fastest.
Should we use Zapier or get custom automation built?
Start with Zapier or Make when the workflow is simple and both tools have good integrations. Go custom when the logic is specific to your business, the volume makes per-task pricing expensive, or the workflow needs to live inside your own software. We will recommend the no-code option when it is the better fit.
How much does business automation cost?
It depends on how many systems are involved. A single focused workflow, such as a review request pipeline, typically costs $5,000-$15,000. An automation layer around an existing platform, covering follow-ups, invoicing triggers and review requests, is typically $10,000-$25,000. Larger builds are scoped and quoted at a fixed price.
Can you automate Google review requests?
Yes. We have built review automation as a product with Repify. Our guide to automating Google review collection explains the options.
Can you automate around the job management software we already use?
Usually, yes, as long as it has an API or reliable integrations. Trades and service businesses often keep their existing platform and add automation around it; see job management software for trades. When the platform is the bottleneck, a custom web application may be the better option.
Where We Work
We work with businesses across Australia from our Brisbane base. These cities have their own pages for this service.
Related Articles
15 Small Business Automation Ideas That Save Hours Every Week
Practical automation ideas for small businesses, from lead follow-up and invoicing to supplier bills and weekly reports, with the tools to use and when custom work makes sense.
AutomationHow to Automate Google Review Collection (Without Annoying Your Customers)
A practical guide to automating Google review collection for Australian businesses. Timing, sequencing, Google's policy rules, tools, and when to build custom.
Industry GuidesJob Management Software for Trade Businesses: Custom vs Off-the-Shelf
Comparing job management software for trade businesses in Australia. What ServiceM8, Tradify and simPRO do well, where they fall short, and when custom wins.
Talk to Us About Your Project
Book a free discovery call. We'll tell you honestly whether custom software is the right fit.